Desktop Support Analyst

Take Your Corporate Career to the Next Level

Are you ready to be challenged, make a difference, and experience professional growth in your career? Kleinfelder's Corporate IT Services team is looking for you! Our Team is an integral part of the Kleinfelder ecosystem - supporting the projects that improve the communities we work and live in.

The Opportunity

Kleinfelder’s Melbourne office is seeking a creative, highly talented, Desktop Support Analyst to join our growing company.

The chosen candidate will have the opportunity to provide exceptional customer service to our internal clients as a Tier II point of contact for any Information Technology issues/needs to multiple offices within Australia. This position requires excellent communication skills and the ability to work independently as part of a dynamic team that supports Kleinfelder’s users both locally as well as remotely across the globe. As the face of the IT organisation, the ideal candidate will be adept at building and maintaining strong relationships within the business.

Additional responsibilities in this role include:

• Performs PC Hardware deployment, maintenance, turnover, and asset management.
• Assists in the set-up of new offices as well as in existing office relocations and acquisition work.
• Ability to analyse and resolve end-user hardware, software, and connectivity issues with a genuine sense of urgency.
• Displays creativity when faced with more complex issues, including suggestions for process improvement where warranted.
• Liaises with managers and facilitates regular teaching/training sessions with customers as well as their IT peers.
• Provides excellent customer service, using clear communication and interpersonal skills. Must have commitment to exceeding customer expectations.
• Prioritizes and organizes work effectively in a high volume, fast paced environment.
• Maintains a positive disposition and outlook as well as a professional image.
• Ability to communicate technical concepts and issues in layman’s terms.
• Hands on experience in server rooms, from mounting and cabling hardware to supporting and verifying office internet circuits.
• Ability and desire to communicate with clients effectively and efficiently via telephone, email, IM or in person.
• Ability to travel quarterly to client sites.

Desired Education, Experience, and Skills:

Minimum requirements: 

• AS degree in Information Technology/related field or equivalent combination of education and experience.
• 4+ years of Helpdesk, PC Support, and customer experience.
• Ability and desire to communicate with clients effectively and efficiently via telephone, email, IM or in person.
• Ability to travel to client sites (up to 20%).

Preferred requirements:

• BS degree in Information Technology or related field.
• Certifications such as A+, Network+, Security+, ITIL, MCP, MCSE.
• Advanced knowledge of and experience troubleshooting/supporting Windows 7/10/Server operating systems/O365/OneDrive/Skype for Business & SharePoint Online
• Microsoft SCCM & Intune experience.

If you have the drive and desire to work for a growing global organisation focused on connecting the best people to the best work, then we want to hear from you!

The Company

Kleinfelder Australia is an environmental consulting firm providing professional and technical services for ecology, environmental planning and approvals, land rehabilitation, contaminated land management and geotechnical engineering.

Kleinfelder Australia, as part of the global Kleinfelder Group, an environmental, engineering and science-based consulting firm, can utilise the experience of over 3,000 employees globally. With almost 100 staff operating across Australia, we deliver our projects with local and international experience across multiple disciplinary lines.

What Kleinfelder can offer

As well as an excellent career development pathway, Kleinfelder offers many benefits to ensure your professional development & well-being; these include but are not limited to:

• Highly competitive salaries and benefits*, such as;

• Paid Parental Leave,

• Purchase extra annual leave per year,

• Australia day public holiday swap,

• Formal mentoring program,
• Friendly and supportive team environment, 
• Flexible work arrangements available (e.g., hybrid working),
• Paid overtime, (as per the Kleinfelder Overtime Policy),
• Access to our health and wellness initiatives (e.g., Employee Assistance Program), 
• Professional career and technical development programs incl, study assistance with external and internal learning, 
• Opportunities to participate in Corporate Social Responsibilities (volunteering, charity community support), 
• Service recognition and reward programs including bonuses,
• Professional membership support.

Kleinfelder prides itself with being an equal opportunity employer where we value and celebrate diversity and inclusion. We encourage individuals from all cultural backgrounds including Aboriginal and Torres Strait Islanders to be part of our organisation and apply.

To be eligible for this position you must have unrestricted full legal work rights to work in Australia.

Kleinfelder will be managing this process and applications from third party recruiters will not be accepted.